Booking, Cancellation, Rescheduling & Refund Policy

1. Full Payment Required to Book

All scheduled mobile detailing and in-shop detailing appointments require 100% payment of the applicable service price in advance unless Faevaa Detail World expressly agrees otherwise in writing.

Submitting a booking request alone does not guarantee an appointment. An appointment is considered confirmed only after the required payment has been successfully received and the appointment has been accepted or confirmed by Faevaa Detail World.

Payment reserves service time, staffing, scheduling capacity, equipment, bay availability where applicable, and/or mobile-detailing resources for the customer's appointment.

2. All Prepaid Appointments Are Non-Refundable

Except where otherwise expressly stated by Faevaa Detail World or required by applicable law, payments for confirmed appointments and services are non-refundable to the original payment method.

Faevaa Detail World does not generally provide cash refunds, credit-card refunds, debit-card refunds, or reversals of properly authorized payments merely because a customer cancels, misses, or is unable to attend a scheduled appointment.

Where Faevaa Detail World determines that a customer is eligible for a credit, adjustment, or other accommodation, we may provide the applicable value in the form of a Faevaa Detail World service credit, store credit, gift card, rescheduled service, or another accommodation approved by management, as appropriate.

Nothing in this Policy eliminates any refund, remedy, or consumer right that cannot lawfully be waived under applicable law.

3. Rescheduling

We understand that schedules and circumstances can change. Customers who cannot attend their scheduled appointment should contact Faevaa Detail World as soon as reasonably possible.

Subject to availability and this Policy, Faevaa Detail World may allow a customer to move an appointment to another available date or time without requiring the customer to forfeit the amount already paid.

Rescheduling is subject to appointment availability, staffing, operating hours, weather conditions, service location, and other operational considerations.

Repeated rescheduling, abuse of the booking system, or repeated failure to appear for scheduled appointments may result in additional restrictions, loss of rescheduling privileges, or the requirement to make a new booking and payment.

4. Missed Appointments / No-Shows

Customers are responsible for arriving or making their vehicle available at the confirmed appointment date, time, and location.

If a customer misses an appointment or fails to make the vehicle reasonably available for service, the payment is not automatically refundable.

Depending on the circumstances, Faevaa Detail World may, in its reasonable discretion, permit the customer to reschedule or may issue some or all of the applicable value as a service credit, store credit, or gift card.

Any such accommodation is subject to management approval and does not create an obligation to provide the same accommodation for future missed appointments.

5. Mobile Detailing Appointments

For mobile detailing appointments, the customer is responsible for providing an accurate service address, vehicle information, telephone number, and any other information reasonably necessary for us to perform the service.

The customer or an authorized representative must ensure that the vehicle is accessible at the agreed location and that Faevaa Detail World has any access reasonably necessary to perform the scheduled service.

If our mobile team arrives at the confirmed location and cannot reasonably access or service the vehicle because of circumstances within the customer's control, the appointment may be treated as a missed appointment.

Mobile services may also be affected by severe weather, unsafe working conditions, access restrictions, or other circumstances that make performing the service impracticable or unsafe. When Faevaa Detail World determines that a mobile appointment must be postponed for such reasons, we may reschedule the service or provide an appropriate service credit.

6. Cancellations or Service Interruptions by Faevaa Detail World

Faevaa Detail World may reschedule, postpone, or cancel an appointment when reasonably necessary because of severe weather, unsafe conditions, equipment failure, staffing emergencies, utility interruptions, vehicle conditions, circumstances beyond our reasonable control, or other operational or safety concerns.

When Faevaa Detail World is unable to perform a prepaid service, we will work with the customer to provide an appropriate remedy, which may include rescheduling the service, providing service/store credit, issuing a gift card, or another remedy as appropriate and consistent with applicable law.

7. Service Credits, Store Credits & Gift Cards

When a service credit, store credit, or gift card is issued instead of a monetary refund, the credit may be applied toward eligible future services provided by Faevaa Detail World, subject to any terms disclosed when the credit is issued and applicable law.

A credit does not have cash value and is not redeemable for cash except where required by applicable law.

Unless expressly authorized by Faevaa Detail World, credits may not be sold, transferred, reproduced, or exchanged for cash.

8. Completed Services

Payments for services that have already been substantially or fully performed are generally non-refundable.

If a customer believes there is a problem with a completed service, the customer should promptly contact Faevaa Detail World and provide us with a reasonable opportunity to review the concern.

Depending on the circumstances, Faevaa Detail World may inspect the vehicle and, where appropriate, offer to correct or reperform an affected portion of the service or provide another appropriate resolution.

Dissatisfaction with a service does not automatically entitle a customer to a monetary refund.

9. Payment Disputes and Chargebacks

Customers are encouraged to contact Faevaa Detail World directly regarding billing errors, service concerns, unauthorized transactions, or other payment issues so that we have an opportunity to investigate and address the matter.

Nothing in this Policy prevents a customer from exercising any legitimate right available through their financial institution or applicable law.

However, customers may not knowingly make false or fraudulent representations regarding an authorized transaction, service, appointment, or payment. Faevaa Detail World reserves the right to provide booking confirmations, payment authorizations, customer communications, service records, photographs, appointment records, this Policy, and other relevant documentation to payment processors, financial institutions, or other appropriate parties when responding to a payment dispute.

10. Promotional and Discounted Services

Promotional offers, discounted services, prepaid specials, coupons, and other limited offers may be subject to additional eligibility, scheduling, redemption, expiration, transferability, or service restrictions disclosed with the applicable promotion.

Unless otherwise stated, promotional purchases remain subject to this Policy.

Where promotional terms conflict with this Policy, the specific terms disclosed with the promotion will control with respect to that promotion, subject to applicable law.

11. Management Exceptions

Faevaa Detail World recognizes that unusual circumstances may occur.

Management may, in its reasonable discretion and where permitted by law, authorize a rescheduled appointment, service credit, store credit, gift card, service adjustment, or other accommodation based on the circumstances presented.

A one-time exception or accommodation does not modify this Policy and does not require Faevaa Detail World to provide the same exception in another situation.

12. Acceptance of Policy

Customers should review this Policy before purchasing or booking a service.

By completing a booking and submitting payment, the customer acknowledges that the customer has had an opportunity to review this Policy and agrees to the applicable booking, cancellation, rescheduling, and refund terms.

Where available, customers may also be required to affirmatively acknowledge this Policy during checkout.

13. Contact Information

Questions concerning a booking, cancellation, rescheduling request, service credit, or payment should be directed to:

Faevaa Detail World
11283 Homestead Rd, Houston, TX 77016
Business Phone: (346) 532-3822
Email: legal@faevaaenterprises.com

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